FAQ
365ace bd FAQ — Deposits, Withdrawals and Bonuses
Here you will find detailed answers to the most frequently asked questions from Bangladeshi players on five topics: depositing money, the mobile app, playing slots, withdrawals and bonus terms. Select the section below for the question you are looking for. 21+
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Category 1
Deposits
The minimum deposit at 365ace bd is ৳100. This applies to all three methods — bKash, Nagad and Rocket.
Sending less than this amount will result in a failed deposit. After opening an account for the first time, you can start using the
platform with just ৳100, though depositing more will earn you a larger welcome bonus.
365ace bd currently accepts deposits via bKash, Nagad and Rocket — three mobile banking methods.
These are the most widely used mobile payment services in Bangladesh, so you can easily send money from any smartphone.
Make sure to enter the correct reference number when making a deposit.
Visit the bonus page to find out how much bonus you can get based on your deposit amount.
Open the Nagad app or dial USSD (*167#), select "Send Money" and send to the designated 365ace bd Nagad number.
Once the transaction is complete, enter the transaction ID (TxID) you receive into the deposit form.
The minimum amount is ৳100. Your balance is usually credited within a few minutes.
If you have any issues, contact live chat.
Sometimes a delay in crediting can occur due to network or server load.
Wait a few minutes and refresh the page. If it still has not arrived,
contact 365ace bd's 24/7 live chat or email with your payment transaction ID and screenshot.
An incorrect reference number makes it hard to confirm the deposit, so be careful when sending.
Yes, bKash is the most widely recognised mobile wallet in Bangladesh and 365ace bd supports it.
Use the "Send Money" option in the bKash app to send money to the designated number and
save your transaction ID. The minimum deposit is ৳100.
There is an opportunity to get a 200% bonus on your first deposit — full details are on the
bonus page.
Category 2
Mobile Usage
Yes, both Android (APK) and iOS versions of the 365ace bd app are available.
The apps are available through official channels. Always use the official source and avoid downloading from
any third-party source, as apps from other places may pose security risks.
365ace bd App — find more information here.
The 365ace bd app runs on most modern Android smartphones and tablets. The iOS version is
supported on iPhone and iPad. Some features may be limited on devices with older operating systems.
If you cannot install the app, you can still use the full site through a mobile browser.
You can also read information about 365ace bd APK.
On Android, go to Settings → Apps → your browser (or the 365ace bd app) → Storage → Clear Cache.
On iOS, go to Settings → Safari → Clear History and Website Data. Then restart the app or browser.
This resolves the issue in most cases. Clearing the cache has no effect on your
account or balance.
Yes. The entire 365ace bd website is mobile-friendly and works directly from Chrome, Firefox, or Safari browsers. You can access all features — slots, live casino, cricket betting, and account management — without installing any app. Bookmark the site link in your browser for quick access next time.
Category 3
Slots Questions
Many slot games have a demo or trial mode where you can play with virtual coins. This is a good way for new players to understand how a game works. However, winnings from demo mode cannot be withdrawn — you need to log in to a real account to receive bonuses or cash prizes. You can see the full list of games on the 365ace bd Slots page.
Free spins usually come in two ways: inside the game, a specific number of matching Scatter symbols automatically triggers a free spins round. In addition, 365ace bd occasionally offers free spins through promotional offers. Free spins earned within a game are used in that game directly, and any winnings from them are added to your balance.
For a small budget, choose slots with a low minimum bet — many games let you spin for as little as ৳1–৳5. Games with a high RTP, such as Fortune Mouse (max RTP 96.96%) or Fortune Tiger (max RTP 96.81%), are relatively better for longer play sessions. Low-volatility games pay out more often but in smaller amounts, which is a good option if your budget is limited.
In a progressive jackpot, a portion of each spin's bet is added to the jackpot pool. The more players bet, the higher the jackpot grows. When a specific rare combination appears, one player wins the entire pool and the pool resets to zero. The jackpot amount can change at any time and no specific amount is guaranteed.
Category 4
Cash Withdrawal
Yes, 365ace bd processes withdrawals 24 hours a day, 7 days a week. There are no restrictions on Fridays, Saturdays, or at night. The typical processing time is 10–45 minutes. It may take slightly longer during peak periods, but that is the exception. If you have an issue, contact live chat.
A "Pending" status means the request is currently being verified. 365ace bd's typical withdrawal time is 10–45 minutes. If more time has passed — especially over 60 minutes — contact live chat with your withdrawal reference number. If account verification has not been completed, your first withdrawal may take a little longer.
The minimum withdrawal amount at 365ace bd is ৳1,000. This limit applies to all three methods — bKash, Nagad, and Rocket. If your balance is below ৳1,000, the withdrawal request will not go through. You can only withdraw winnings from a bonus after the wagering requirement for that bonus has been completed.
Withdrawals to bKash are usually completed within 10–45 minutes. Once the request is approved, the money goes directly to your bKash account. The bKash number used for withdrawal must match the number registered on your account. The same timeframe applies for Nagad and Rocket.
Category 5
Bonus Terms
No. The 365ace bd welcome bonus is available once per player — on the first deposit. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be suspended. The bonus offer is a 200% bonus, up to ৳20,000. For example, a deposit of ৳1,000 gives ৳2,000 in bonus.
Contact the 365ace bd support team regarding bonus cancellation. Generally, once wagering has started after accepting a bonus, cancelling it becomes complicated. If the bonus is cancelled, any potential winnings earned from that bonus will also be cancelled. Read the Terms & Conditions carefully before making a decision.
A wagering requirement means the bonus amount must be bet a set number of times before it can be withdrawn. The wagering requirement for the 365ace bd welcome bonus is 15 times the bonus amount. Example: a deposit of ৳1,000 gives ৳2,000 in bonus, so the wagering requirement is ৳2,000 × 15 = ৳30,000. Once this amount has been wagered, the winnings from the bonus can be withdrawn.
Yes, bonuses have an expiry period. If the wagering requirement is not completed within the set time, the bonus and any winnings from it may be cancelled. Details of the expiry period are provided in the 365ace bd Terms & Conditions. It is a good idea to review the rules as soon as you claim a bonus.
Generally, slot games count at 100% toward wagering. Live casino games such as baccarat, roulette, or live blackjack count at a lower rate or sometimes not at all. Different conditions may also apply for cricket and sports betting. For specific details, check the 365ace bd Terms & Conditions or ask via live chat.
Didn't find your answer? Ask us directly
If you have a question beyond what is covered above, the 365ace bd support team is always ready to help. Support is available in both Bengali and English.
Live Chat
24 hours a day, 7 days a week — click the chat button at the bottom right of the site
Email Support
Support Languages
Bengali and English
For account, payment, bonus, or any technical issues, live chat gives the fastest resolution. Our support team can also assist with responsible gaming matters.