365ace bd Privacy Policy

Introduction and Scope

365ace bd (operated through the website https://365acebd.cam) is an online gaming and sports betting platform for users in Bangladesh. We believe that protecting the privacy of our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes what information we collect when you use our platform and how that information is processed.

This policy applies to all services of 365ace bd — website browsing, account registration, deposits and withdrawals, playing casino games, and sports betting. It is a complementary document to our Terms and Conditions, and together they form the complete legal framework for our services.

Data Collection — What and How

2.1 — Information You Provide Directly

When you register with 365ace bd, we collect the following information that you voluntarily provide:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, or Rocket account number)
• Documents required for identity verification (National ID card or passport details)

2.2 — Automatically Collected Information

We automatically collect the following information while you use the platform:

• IP address and device identifier information
• Browser type and language settings
• Operating system and device model
• Time spent on the platform and list of pages visited
• Game session data — which games were played, bet amounts and results
• Login time and date, history of login attempts

2.3 — Transaction Information

A record of every deposit and withdrawal you make is stored in our system. This includes the transaction date, amount, payment method, and transaction status. This information is used for resolving financial disputes and preventing fraud.

Purpose of Data Use

365ace bd uses collected data only for specific and legitimate purposes. Under no circumstances will we use your information for purposes not mentioned in this policy. The main purposes for which we use data are as follows:

• Account Management: Completing the registration process, ensuring login security, and maintaining the protection of your account.
• Service Delivery: Managing game sessions, processing bets, awarding bonuses, and completing financial transactions.
• Identity Verification: Following the KYC (Know Your Customer) process to confirm age and identity.
• Customer Support: Using relevant information to assist you via live chat or email.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Platform Improvement: Analysing user experience to improve the quality of our services.
• Communications: Sending necessary notices, security alerts, and account-related information.

We handle your information responsibly. In accordance with our Responsible Gaming Policy, if patterns of excessive play are identified, we may contact you and offer assistance where needed.

Sharing Data with Third Parties

365ace bd does not sell your personal information to any third party. However, in specific circumstances we may share limited information with designated partners:

4.1 — Payment Processors

To complete deposit and withdrawal transactions, necessary financial information is shared with mobile banking services such as bKash, Nagad, and Rocket. This information is used solely to complete the transaction.

4.2 — Game Software Providers

Game providers on our platform, including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe, may use limited technical data to manage game sessions. They do not have independent access to your personal identity.

4.3 — Technology and Analytics Partners

We use certain technology services to ensure the functionality and security of our platform. These partners process data only for the specific tasks defined by contract and may not use it for any other purpose.

4.4 — Legal Obligations

If we receive a court order or a lawful directive from a legal authority, we may be required to disclose information, and only to the extent required. In such situations, we will attempt to notify you where legally possible.

Cookies and Tracking Technology

The 365ace bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and account information.

5.1 — Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. The platform cannot function properly without these cookies.
• Functional Cookies: Used to remember your language preference, interface settings, and previous game preferences.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

5.2 — Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, please note that disabling essential cookies may disrupt core functions such as login and payments.

Data Storage and Security

We apply industry-standard technical measures to protect your personal information. Our platform uses SSL encryption, which encrypts all data transmitted between your browser and our servers.

6.1 — Security Measures

• TLS/SSL protocol used for all data transfers
• Passwords stored with strong hashing algorithms
• Separate security layer for payment information
• Automated monitoring to detect unusual activity on accounts
• Restricted access policy for servers and databases

6.2 — Data Retention Period

We retain your information for as long as your account is active. Even after account closure, transaction records and identity verification information are retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

6.3 — User Responsibilities

You also have a role in keeping your account secure. Please use a strong password that you do not use on other sites. Do not share your login details with anyone, and if you notice suspicious activity, notify our support team promptly.

Your Rights

Every user registered with 365ace bd has the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of incorrect or incomplete information.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted. However, this may not be possible if ongoing legal obligations apply.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: Where applicable, you may request a copy of your information in a portable format.
• Right to Withdraw Consent: You may withdraw from any data processing carried out on the basis of consent at any time.

To learn more about these rights or to make any request, contact our 24/7 live chat support. Further questions and answers about your information can be found in our FAQ section.

Protection of Minors

All services of 365ace bd are intended solely for individuals aged 21 or above. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If a user is found to be under 21, their account will be closed immediately and all collected information will be deleted without delay. If a parent or guardian believes their minor child has registered on our platform, we request that they notify our support team promptly.

Policy Changes

365ace bd reserves the right to update this privacy policy from time to time. Changes may be made to the policy based on expansion of services, technological changes, or legal requirements.

If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed when you log in to the platform
• A notification will be sent to your registered email or mobile number
• The "Last Updated" date at the top of this page will change

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree to the new terms, contact our support team to close your account.